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Create a knowledge article translation

Use CreateKnowledgeArticleTranslation Action (Web API) or CreateKnowledgeArticleTranslationRequest (organization service) to create a translation for a knowledge article record. You can translate your knowledge article in more than 150 languages, and information about these supported languages is available in the new LanguageLocale entity.

More information: LanguageLocale Entity.

Using CreateKnowledgeArticleTranslation Action (Web API) or CreateKnowledgeArticleTranslationRequest (organization service) creates a new knowledge article record with the title, content, description and keywords copied from the source record to the new record, and the language of the new record set to the one you specified in the request. You also need to specify whether the new record will be a major or minor version. The new record uses the KnowledgeArticle.ParentArticleContentId attribute to maintain the association with the primary knowledge article record.

After you execute this message and get a response, retrieve the knowledge article record from the response object, and then update the title, content, description, and keywords to add the translated content.

The following sample code shows how to create a knowledge article translation using CreateKnowledgeArticleTranslationRequest.

During its lifecycle, a knowledge article can be in the following states:

• 0: Draft (after a knowledge article is created)

• 1: Approved (after a knowledge article is approved)

• 2: Scheduled (after a knowledge article is scheduled to be published)

• 3: Published (after a knowledge article is published)

• 4: Expired (after a knowledge article is expired as per the expiration date specified while publishing)

• 5: Archived (after a knowledge article is archived)

• 6: Discarded (after a knowledge article is discarded)

Moving here

To change the state of the article, use the Update message on the knowledge article record to update the KnowledgeArticle.StateCode attribute. For early bound types, use the KnowledgeArticleState enumeration to set the possible states. More information: Perform specialized operations using Update.

Associate a knowledge article record with a Dynamics 365 Customer Service entity instance

When you enable embedded knowledge search for an entity in Dynamics 365 Customer Service using the web client, a many-to-many relationship, msdyn_<Entity_Name>_knowledgearticle, is automatically created. You can use this relationship to programmatically associate or link a KnowledgeArticle instance with a Dynamics 365 Customer Service entity instance. When you associate a KnowledgeArticle instance with an entity instance, a record for the relationship is created in an intersect entity called msdyn_<Entity_Name>_knowledgearticle. For example, when you associate a KnowledgeArticle instance with an Account instance for the first time, an intersect entity called msdyn_account_knowledgearticle is created, and a record with the association mapping is created in this intersect entity. By default, the Incident (Case) entity is enabled for the embedded knowledge search, and when you link a KnowledgeArticle record to an Incident record, an association record is created in the KnowledgeArticleIncident intersect entity.

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